epicspecialties - Privacy Policy/Terms & Conditions

This privacy notice discloses the privacy practices for epicspecialties.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 858-232-4098

Returns

RETURN AUTHORIZATION REQUIRED ON ALL RETURNS. All returns and claims must be made within 30 days of invoice date. Credits in lieu of replacement will be issued on all returns.

Cancellations

All purchase orders are considered firm and cannot be cancelled without authorization. Any cancellations must be prior to printing and production.

Order Changes

Changes may delay the original ship date and result in additional art charges, screen charges, if the order has already been pulled for printing. If production has started, changes cannot be accepted.

Artwork

Hard Copy Artwork must be supplied by customer in black & white, color separated, with camera-ready artwork to size. Artwork that needs touch up or re-drawing will be billed $25.00 per half hour. Faxed artwork is not acceptable. E-mailed artwork must be supplied in Adobe Illustrator (.AI), Encapsulated Post Script (.EPS) or Photoshop Format (.PSD). JPG, GIF, PNG, TIFF, or halftones will not be accepted for artwork.
Please include File Type, Contact Name, Company Name, and Phone Number with artwork. Artwork can be mailed to: epicspecialties@gmail.com

PRICING:
While Epic Specialties tries to ensure accuracy, Epic Specialties reserves the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description. Product and service prices and specifications are subject to change without notice. Epic Specialties reserves the right to limit quantities. Descriptive, typographic, or photographic errors are subject to corrections.

Because of custom orders, shipping charges, and other factors, the final invoice for a product or service may be different than the original invoice as provided . When this occurs, Epic Specialties will contact the client by phone or email with the final invoice before processing the order and credit card or other payment.